Your Safety Net

Keep Your Play Within Limits at Tucan Casino

Play only if you are 18 or over, and know that deposit limits, loss limits, session reminders, time-outs and self-exclusion sit in every Tucan Casino account.

Set a Limit

Tucan Casino Ltd operates under UK Gambling Commission licence 27121-5552-R-739363, independently audited by SIQ and BMM Testlabs, with dispute resolution provided by BMM Testlabs.

Five Key Facts

Set Limits Before Play, Not After a Loss

Which age, licence, register and support line stand behind a safer session, in five short lines.

Minimum age

18+

Regulator

UK Gambling Commission, 27121-5552-R-739363

Exclusion register

GAMSTOP

National Gambling Helpline

0808 8020 133

Support email

[email protected]

Limits and Pauses Inside Your Account

What each control does, and the moment it is worth switching on before a session begins.

Cap What Leaves Your BalanceA deposit limit caps how much can reach your balance in a set period. Choose one before your first stake, when the evening is still calm and unplanned.

Set a Boundary on LossesLoss limits stop the session once losses reach a figure you chose earlier. Switch one on if chasing a bad run has ever felt familiar.

Does Time Slip By?Session reminders tell you how long you have been playing, at intervals you pick. Turn them on when you tend to lose track of the clock.

Take a Time-OutA time-out pauses your account for a fixed stretch without closing it. Use it when you need distance for a while but want to return later.

A Pause or a Full StopSelf-exclusion closes your account to play for a longer stretch and is the stronger step. Choose it when limits keep being raised.

While You Are Calm

A Calm Session With a Cap

How a deposit limit is switched on in your own account, from menu to confirmation.

Open Your Profile

Log in and open the profile or account menu from your name at the top of the screen. Check you are on the page for limits, not for bonuses.

Daily or Weekly

Pick the limit type you want and read what each one covers. Choose the one that matches how often you actually play.

Pick Your Period

Decide the period the limit applies to and confirm the amount suits your budget. Enter a figure you can live with if the month turns tight.

Check the Confirmation

Save the change and read the confirmation on screen. Note the date it starts, so you know exactly when the new cap applies.

The Quiet Shift From Fun to Strain

Worth reading when play starts to feel like something you owe rather than something you choose.

Catching these signals early keeps a difficult patch from becoming a habit you have to untangle. Nothing here is a diagnosis, only a prompt to act kindly on what you notice. A deposit limit or a short pause is the simplest first step, and both sit in your account.

Signs to Watch ForRead through these and see how many feel familiar to the way you play just now.

Checking results first thing in the morning
Playing longer than you planned to
Depositing again to chase a bad session
Hiding your play from people close to you
Borrowing to keep playing
Feeling restless when you cannot play
Spending money set aside for bills

Two Free Services

Someone to Talk to When Play Feels Heavy

This block settles who you can call, and shows that neither service costs you anything or asks you to explain twice.

National Gambling Helpline (GamCare)

Trained advisers answer free of charge at any hour, every day of the year, and the conversation stays between you and them. Relatives and friends can call too, whether or not they gamble themselves. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings run at no cost, need no appointment and welcome family members in their own sessions. People who have been through the same experience lead them, so advice comes from lived knowledge. gamblersanonymous.org.uk

A Day, a Year, or the Whole Market?

A Short Break, Then Back? Your account holds a time-out tool for a break measured in hours or days, set from your profile in a few clicks. Deposits and play stop for the period you choose, and everything returns to normal once it ends. Ask live chat if you want a hand setting it.

Set It and Leave It Closed. Closing access through the casino lasts as long as you set it, and a long exclusion cannot be lifted early, so pick a period you can live with. Live chat sets it for you and confirms it in writing. Play and deposits stay blocked for the whole term.

GAMSTOP, the National Register. For a market-wide stop, GAMSTOP covers licensed sites across the United Kingdom and is run by The National Online Self Exclusion Scheme Limited. Register there and the minimum is 6 months, with 1 year, 5 years or 5 years auto-renewing as further choices. Allow up to 24 hours for it to take effect. gamstop.co.uk

Six straight answers

Your Questions About Pausing Play

Worth reading before you act on a nagging feeling about your spending or your time.

How do I get help for a partner who gambles too much?+

GamCare runs the National Gambling Helpline on 0808 8020 133, free and open at any hour, and its advisers talk to relatives as well as players. They can point you towards local support for families.

Does a self-exclusion have to run its full length once started?+

Yes. A self-exclusion stays in place for the whole period you chose and cannot be lifted partway through. Choose a stretch that matches how long you want to be away from play.

What is the quickest route to closing my account permanently?+

Message the support team at [email protected] and ask for your account to be closed for good. They will confirm the closure and explain what happens to any remaining balance.

Will blocking myself at one site stop me playing at others as well?+

No, an exclusion set in your Tucan Casino account covers only this account. To block other licensed sites too, you would need GAMSTOP, the national scheme run by The National Online Self Exclusion Scheme Limited.

What does a time-out do to my account, and when can I play again?+

A time-out locks you out of play for the period you select, while your balance and history stay untouched. Play becomes available again automatically once that period ends.

Why do you need my age before I can play?+

Gambling is restricted to adults in the United Kingdom, so we check that every player is 18 or over. This keeps play lawful and shields younger people from the risks of betting.