Proof of identity, cleared

What does Tucan Casino need to verify my account?

Every licensed casino must confirm who you are, and Tucan Casino will review your documents within 14 hours.

Tucan Casino Ltd operates under UK Gambling Commission licence 27121-5552-R-739363, independently audited by SIQ and BMM Testlabs, with dispute resolution provided by BMM Testlabs.

Verified sooner

Read the six essentials before you send anything

You will know who checks you, under which licence, and how long it takes.

Who checks

Tucan Casino Ltd

Licence

UK Gambling Commission, 27121-5552-R-739363

Review time

14 hours

Required by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Sending documents

Which details decide whether your check passes?

You will have a short checklist for sending your documents without a second round.

The upload area

Sign in and open the verification section, where the uploads sit beside your profile. Note the exact fields the casino asks for, since a missing name wastes a day.

Corners and no glare

Photograph your identity document flat on a dark surface, all four corners visible and no glare across the text. Colour copies pass; screenshots of a scan often fail.

Before you crop it

Payment method confirmation proves the card or wallet is yours. Mask every digit except the last four, and show your name exactly as it appears on the account.

During the wait

Once the files are in, the review runs and a reply reaches you by e-mail. Watch that inbox during the wait, in case one image needs replacing.

4 documents

Which copy will the casino accept?

This section settles which copy to send, so nothing comes back to you.

Proof of identity

Confirms: Who you are; Must show: Photo, full name, date of birth

Proof of address

Confirms: Where you live; Must show: Name and address, dated recently

Payment method confirmation

Confirms: The money source is yours; Must show: Name and last four digits

Proof of identity with selfie

Confirms: The face matches the file; Must show: Clear face beside the open page

Your upload came back, and here is why

When a screenshot will not do. A screen grab loses sharpness and often hides the security marks we need to read the document by. Photograph the physical paper in good light Use the file type named in the upload area

From cropped to complete. Edges cut off by cropping remove the corners and signature strips that show the paper is whole and unaltered. Leave a thin margin around all sides Check each corner after cropping

What if my paper has run out? Papers past their end date prove nothing current, so we cannot accept them however clear the scan looks. Check the end date before you upload Send the newest valid document you hold

Your payout has paused for one question

Use this when a withdrawal pauses and the team asks how you funded the account.

Your money arrives from many places, and our UK Gambling Commission licence, 27121-5552-R-739363, requires us to know where it came from. This step applies to plenty of players and is routine AML work, not an accusation.

What we may ask to seeAlongside the papers you already sent, we may ask for one or more of these.

The photo page of your identity document
The reverse side, if your document has one
An address paper carrying your name
Confirmation from the payment method you used
A selfie with that same identity document

Knowing what brings the check forward

Read this when a request appears and you want to know what set it off.

Why now, with a new card?Adding Skrill, Neteller or a card we have not seen before links a new funding route to you, so we confirm the method belongs to the account holder.

Check the details before cashing outYour licence timeline means verification is complete at the latest before the first payout leaves, and never after that point.

Update the record to matchA different surname spelling or a moved address makes your profile and your paper disagree, so we refresh the record before anything is paid.

Waiting on a check

Straight answers, no small print

Tucan Casino keeps the answers short so you know where you stand before you send a thing.

How long does verification take at Tucan Casino?+

Most checks finish within 14 hours once your documents arrive and are readable. A clear image of each paper usually clears in a single pass, so the clock rarely runs the full stretch. You receive a message as soon as the decision lands.

When will you ask me for documents?+

Documents are required at the latest before your first withdrawal, and the terms of licence allow the casino to ask earlier, at registration or at your first deposit. Nothing is assumed about your identity until the file is complete. Waiting until the last moment only delays your payout.

What is the source of funds check actually for?+

It is a routine duty that comes with the licence, aimed at money laundering rather than at you. Answers simply show that the money you play with has an ordinary origin. Most players give a short explanation and the matter closes.

What happens if you turn down one of my documents?+

A refusal is almost always about the image or a date, not about you. You receive the reason in writing and can send a fresh copy of the same document to [email protected]. Replacing it usually settles the matter within the same 14 hours.

Are my documents kept safely?+

Yes. Files travel and rest behind 256-bit AES encryption, and only the team handling your check can open them. The papers serve the licence duty and nothing else, so they are never passed on for marketing.