+44 20 4634 7533UK 27121-5552-R-739363
EN · GBP
Tucan CasinoWHERE THE DEEP GAME GLOWS
Open AccountAccess Account
LaunchGet HelpDepositClaim OfferView AllAccess AccountOpen AccountCash Out
Sign InJoin NowBonusesPromo codesDownload App
Tucan Casino support desk

Where do you contact Tucan Casino?

Reach the Tucan Casino team by chat, e-mail or phone, 24 hours a day, 7 days a week, in English, Spanish or German.

Contact support now 18+ only. Licensed by the UK Gambling Commission, licence 27121-5552-R-739363. Please play responsibly.
Paid out this week
634,740 £
2,419 Players currently at Tucan Casino
Tucan Casino Ltd operates under UK Gambling Commission licence 27121-5552-R-739363, independently audited by SIQ and BMM Testlabs, with dispute resolution provided by BMM Testlabs.
With £235 million paid out monthly and a weekly volume of £44 million, our average withdrawal completes in 22 minutes — across all 13 supported payment methods including Visa, Trustly, and Apple Pay.
Every session, transaction, and personal detail is protected by 256-bit AES encryption, the same standard trusted by global financial institutions, keeping your funds and data secure at all times.
Talk to a human fast

Which way do you want to reach us?

You will know which channel fits your question and how quickly each replies.

Stuck mid-deposit
Best for a quick answer on a payment or a bonus: chat opens on the site and a person replies in about two minutes, any hour.
Start chat
Send the details by e-mail
Best for documents and anything you want in writing: write to [email protected] and a reply usually lands within six hours.
Write to us
Before you call, sit down
Best for an urgent block or a payment gone wrong: call +44 20 4634 7533 (GMT) and someone picks up in about three minutes around the clock.
Call us
Tucan Casino, UK hours

Can you get help from the United Kingdom?

You will stop worrying about time zones and find the regulator and the UK help lines in one place.

How to reach us
UK phone: +44 20 4634 7533; Support time zone: GMT; Languages: English, Spanish, German; Support e-mail: [email protected]
Who supervises
Supervisory authority: UK Gambling Commission, 27121-5552-R-739363
Where to get help
Gambling help: GamCare, BeGambleAware, GAMSTOP
A way to escalate

How a complaint climbs to a decision

Use this once a support reply has not settled the problem you raised.

Written record of the issue
You send a written complaint to the complaints address, describing what went wrong and the outcome you expect. Keep it factual and attach whatever evidence you already hold.
Tucan Casino case reference
A case reference lands in your inbox and a handler replies within the usual e-mail window. Quote that reference in every later message to keep the thread in one place.
Can a manager review this?
If the first reply does nothing for you, ask for the matter to move up to a senior reviewer. State plainly why the answer fell short and what would resolve it.
Tucan Casino before the regulator
Failing a resolution here, you take the same complaint to the UK Gambling Commission. Before escalation you have given Tucan Casino a fair chance to put it right.
Departments

Which inbox handles your request?

Useful the moment a single inbox has left your request sitting with the wrong team.

Your account
General support: [email protected]; Document checks: [email protected]
Money
Deposits and withdrawals: [email protected]
Other requests
Complaints: [email protected]; Privacy and your data: [email protected]; Business and partnerships: [email protected]

Who actually operates your account here?

Company. Legal name: Tucan Casino Ltd; Company number: Company No. 94384749 (United Kingdom); Registered address: High Street, Manchester

Licence. Regulator: UK Gambling Commission; Licence number: 27121-5552-R-739363

Written contact. Support e-mail: [email protected]

See More

Details that speed up a reply

After reading this you will have gathered the details an agent needs on the first reply.
Gather these firstHave these to hand and the agent can act on your first message rather than your third.; Your registered e-mail address; Account username or player ID; Dates and amounts of the issue; Screenshots of any error seen; Payment method used for the deposit
Seven answers, one page

Straight answers to support questions

Open this when a channel is busy and you want the answer without waiting for a reply.

trustWhat if I have lost the email I signed up with?+
Support identifies you without a password, using your full name, date of birth, registered address and the last four digits of a payment card. A recent deposit reference speeds things up. Nobody on the team will ever ask you for your password.
trustWhere do I go if the first answer misses the mark?+
Ask for the reply to be reviewed by a supervisor, quoting your earlier message. [email protected] takes the case if the second answer still falls short, and the UK Gambling Commission accepts it afterwards.
trustWhere can I get help in Spanish or German?+
Advisers answer in English, Spanish and German on live chat and by e-mail through [email protected]. Phone lines run in English only. Mention your preferred language in the first line so the right adviser picks it up.
trustWhy would support want my personal data?+
Write to [email protected] for a copy of what is held about you, or to have it deleted. Requests are answered within a month, though records tied to gambling transactions may be kept longer under licence rules.
trustWhen is live chat actually staffed?+
Live chat answers 24 hours a day, 7 days a week, including bank holidays, timed on GMT. Replies typically land in two minutes. E-mail takes around six hours and the phone around three minutes on +44 20 4634 7533.
trustWhere can I check the licence number?+
Tucan Casino Ltd holds UK Gambling Commission licence 27121-5552-R-739363. Company No. 94384749 sits on the public register with the address High Street, Manchester. Quote the licence number in any complaint about conduct.
trustWhat happens when I want the account shut down?+
E-mail the request from your registered address and the account is closed within 14 hours, the same window used for verification. Any balance left is returned to your payment method. One account per player, so a closed account cannot be reopened under a new address.
Reaching us live

Reply times across each channel

Use this when you need to know who is awake and how long a reply takes.

Live chat
Chat hours: 24 hours a day, 7 days a week; Chat first reply: 2 minutes; Hours shown in: GMT
E-mail
E-mail address: [email protected]; E-mail reply: 6 hours
Phone
Phone number: +44 20 4634 7533; Phone waiting time: 3 minutes

We use cookies to keep Tucan Casino running smoothly and to improve your experience — by continuing to browse, you agree to our cookie policy.